Kirby Complaints - Rip off5 su51basata su2 utenti.
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Kirby
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I
am so flustered on how retared the Kirby company is being. We came
accross an ad for a free carpet cleaning and with having 2 dogs, a cat,
2 small children and a soldier for a husband we really could use the
free carpet cleaning. So we set up an appointment for them to come out
and clean the carpets for later that week. Soon after the lady got here
we realized that it was not a free carpet cleaning she was trying to
sell us a Kirby. At first we were trying to be nice and were going to
hear her out just to the carpets done. After an hour of talk the lady
realized she didnt have all the parts that she needed to do the
demenstration and that she had to run next door by her partner to get
them. We were shocked that this lady brought 4 other people with her to
harrase our neighbors while she was at our house.
It took over 3 hours
for them to get to cleaning the carpets and were not finished till
after 7pm. My husband ask what I thought about it and I told him it
would be nice to have but there was no way we could afford it at the
time. The sales lady and one of her friends that came over sat there
for another 2 hours untill we could not take it anymore and my husband
singed for it. The lady told us that we would have to wait a week to
get one in but if we wanted we could have the one she used. She swore
up and down it was brand new only used on our house bla bla bla so my
husband was like fine just leave it. Well after I did an inventory on
what was suppose to come with it I found out that a few things were
missing. I called everyday for 2 weeks before they got back to me and
the only reason they brought it out is because I told them one of my
neighbors wanted there carpet done. After using the carpet cleaner on
it only twice it broke. I have been trying to get ahold of them for the
last 3 months to fix it because there is suppose to be a life time
waranty on it. About 2 months after we bought our Kirby the new
neighbors had fell for the same scam. They signed up for the free
carpet cleaning and got a Kirby sales person. I watch a little bit of
their demonstation and saw how completly diffrent it was so I asked the
sales guy to come to our house and explain the Kirby to us, pretending
we didnt have one yet. When the sales guy came over he told us the last
people miinformed us on how to use the equipment, the rules of the
contract and a few other thing we werent happy about. The biggest thing
was he was selling his package with 3 times the amount of stuff for
only $1100 the lady who sold us ours charged us $2700. When I call
about the huge price diffrence I was told that the sales man that
offered the deal was from a diffrent area code as them so they could
charge a diffrent price. I was like well I dont want yours any more I
want to return it and she told me that the policy states that you only
have 3 days to return it. I am so diapointed in the Kirby for so many
reasons and worn everybody and anybody walk away.
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